Money back

Refund Policy

Last updated: 16 August 2026

We want you to feel good about what you paid for. Here is exactly when a refund is available and how to get one.

1. The short version

• Free guide — no charge, so nothing to refund.
• Membership — cancel any time. Full refund of your first payment if you ask within 7 days.
• One-to-one sessions — full refund if you cancel at least 48 hours before.

2. The free guide

The Dream Kitchen Starter Guide costs nothing. If your download link does not work, email camille_l@sbcglobal.net and we will send it again.

3. Membership refunds

The membership is a rolling monthly subscription with no minimum term.

Your first payment

If the membership is not right for you, email us within 7 days of your first payment and we will refund it in full — no explanation needed.

Later payments

Because access is granted immediately for the month you have paid for, renewal payments are generally non-refundable. Cancelling stops all future billing, and your access continues to the end of the period you have already paid for.

That said, if you were charged after cancelling, charged twice, or could not access what you paid for, contact us — we will make it right.

4. One-to-one sessions

• Cancel or reschedule 48 hours or more before your session: full refund, or move it free of charge.
• Less than 48 hours before: we can usually reschedule once as a courtesy, but the fee is generally non-refundable, because the time was reserved for you.
• Missed without notice: treated as delivered and non-refundable.
• If we need to reschedule, you choose — a new time or a full refund.

5. If we cancel or change something

If we discontinue the membership, or make a change that materially reduces what you are paying for, we will refund the unused portion of your current billing period.

6. How to request a refund

Email camille_l@sbcglobal.net from the address you used at checkout and include:

• Your full name
• The date of the charge
• What you purchased

We reply to refund requests within 2 business days.

7. How refunds are processed

Approved refunds go back to the original payment method through our payment processor. Once issued, the funds typically appear within 5–10 business days, depending on your bank or card issuer. We cannot refund to a different card or account.

8. Chargebacks

If something is wrong, please email us first — we can almost always resolve it faster than a dispute. Filing a chargeback without contacting us may result in your membership being cancelled and access removed while the dispute is investigated.